Shipping & Returns Policy

Shipping:
We currently ship across the GCC countries and globally also . Orders are processed within 2 business days and delivered within 1–3 working days because its a handmade product, free of preservatives which lead to shelf storing difficulty for long periods.

For international shipping extra 3 days are expected due to custom clearance.

Free shipping is available on orders over AED 200.

Returns:
Due to the handmade and personal nature of skincare please make sure the items arrived in a good condition.

 we accept returns unless the item arrives damaged or defective. If you encounter an issue with your order, please contact us at info@goldenrootskincare.com or in the live chat at the website within 48 hours of receiving your item.

Click here for return request

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and used personal care goods (such as used beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International Shipping:
Shipping to all GCC countries, Turkey, Egypt, Gordan, Lebanon & India.

 Coming soon to more countries. Stay tuned by subscribing to our newsletter and following us on Instagram @goldenrootskincare1.